Thursday, April 16, 2009

Customers.

oh the joys of working with the public. and the worst kind of public, consumers. here is some examples.

i had a lady today try and argue with me about a price of some toys. these wooden little people, they come 2 in a set with a little book. we sell them for 3 bucks. so there were 2 sets both missing a "person" in the clearance section. they had been marked down to 1.50 each. so for the price of 1 normal set you would be getting 2 people and 2 books. well she thought they should be 1 dollar a piece since they were incomplete. i explained to her that there was nothing wrong with them just that one person was missing from each and they had been reduced by half, yada yada...

so she still tries to ague with me, and keeps saying "you understand right?" in a russian accent. so i explain it a different way telling her she is actually getting an extra book for the price of a "regular" set.

still tries to argue.

at this point im fed up and tell her the manager is up front and she can tell him.

and guess what he told her the SAME THING. she bought them for 1.50 each. BAM!

so i might start doing this weekly, telling about customer situations. so others can enjoy it.

2 comments:

Caleb said...

please do! i remember working in retail and thinking to myself, "i have to remember what just happened so i can tell someone else." unfortunately i've forgotten all that stuff. i look forward to more stories.

Miriam said...

Was she looking for any antique"ish" rugs, too?